Fireline Safety Kenya Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when providing our fire protection and safety products and services.

By using our website, contacting us, or engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal data:

1.1 Information You Provide Directly

• Name, job title, and company details

• Email address, phone number, and physical address

• Billing and payment information

• Information provided during training registration

• Any data submitted via forms, emails, or customer service interactions

1.2 Information Collected Automatically

When you visit our website or digital platforms, we may collect:

• IP address

• Browser type and device information

• Pages visited and browsing behaviour

• Cookies and tracking technologies (see Section 8)

1.3 Information from Third Parties

We may receive information from:

• Regulatory or compliance bodies

• Public sources

• Business partners (with your consent)

2. How We Use Your Information

Fireline Safety Kenya Ltd uses personal data for purposes including:

• Providing products, installations, inspections, and maintenance services

• Responding to inquiries and offering technical support

• Processing payments, invoices, and account management

• Delivering fire safety training and issuing certificates

• Sending service reminders, quotations, reports, or compliance updates

• Improving our services, website, and customer experience

• Meeting legal, regulatory, and compliance obligations

• Marketing our solutions (with opt-out options)

3. Legal Basis for Processing

We process personal data based on:

• Contractual necessity – to deliver the goods and services you requested

• Legitimate interests – ensuring safety, quality, and efficient operations

• Legal obligations – complying with Kenyan laws and regulations

• Consent – for marketing or when required by law

4. Sharing and Disclosure of Information

We may share personal information with:

• Authorized employees and technicians

• Service providers (e.g., IT support, payment processors, auditors)

• Regulatory and fire compliance authorities

• Training certification bodies

• Logistics partners for deliveries

• Legal advisors, when necessary

We do not sell or rent personal data to third parties.

5. Data Protection and Security

We implement technical and organisational measures to secure your information, including:

• Encrypted communication channels

• Restricted access controls

• Secure storage and backup systems

• Staff training on data privacy

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal data only for as long as necessary to fulfill:

• Contractual obligations

• Warranty and service history requirements

• Regulatory compliance

• Legitimate business purposes

You may request deletion of your information (subject to legal restrictions).

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data

• Withdraw consent for marketing

• Object to or restrict certain processing activities

• Request transfer of your data (where applicable)

To exercise these rights, contact us using the details in Section 12.

8. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve website functionality

• Analyse usage patterns

• Enhance user experience

• Deliver relevant content

You can manage or disable cookies via your browser settings, though some features may not function properly.

9. Marketing Communications

With your permission, we may send:

• Product updates

• Service reminders

• Compliance notices

• Training announcements

• Promotional content

You may unsubscribe at any time using the link provided in our communications or by contacting us.

10. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors.